Frequently Asked Questions

Absolutely! acneclear is proud to offer our services to individuals in rural areas and small towns across the UK. Our entirely virtual approach, including virtual consultations and home-based tests, allows us to reach patients in remote and less populated areas.

We’re committed to ensuring that individuals everywhere have access to effective acne treatment, regardless of their geographic location. Our partnership with a UK registered pharmacy enables us to deliver prescribed medications to your door, ensuring that even if you live in a rural or small town, you can benefit from our services.

Whether you’re in the bustling city or a tranquil countryside setting, acneclear is here to provide you with the care and support you need for clear and confident skin. If you have any questions about our accessibility in your area, please reach out to us, and we’ll be happy to assist you. Your location should never be a barrier to achieving your skincare goals.

At acneclear, we’re dedicated to providing effective and accessible acne treatment for individuals aged 18 and older. Our services are designed to cater to a wide range of adult ages, ensuring that anyone who is struggling with moderate to severe acne can benefit from our treatment.

Whether you’re in your early twenties, approaching your thirties, or beyond, our goal is to support you on your journey to clear and confident skin. Age should not be a barrier to achieving the complexion you desire, and we’re here to help you, regardless of where you are in your adult life.

If you have questions about how acneclear can assist you, whether you’re on the younger or older end of the adult age spectrum, our experienced healthcare providers are here to guide you toward a customised treatment plan that meets your unique needs. Your age should never stand in the way of your quest for clear and healthy skin.

At acneclear, we understand the importance of timely access to your prescribed medication, especially when using treatments like Roaccutane (Accutane or Isotretinoin). We aim to make the process as efficient as possible to get you started on your path to clear and confident skin.

Typically, once you’ve had your virtual consultation and your healthcare provider has prescribed medication, you can expect your prescribed medication to be delivered to your door within approximately 10 days. We work closely with our partner pharmacy to ensure that the process is streamlined and efficient.

We know that quick access to your medication is crucial for your treatment journey, and we’re committed to delivering your prescriptions promptly. If you ever have questions or concerns about the delivery of your medication, please reach out to our support team, and we’ll assist you in tracking and ensuring the timely arrival of your prescription. Your journey to clear skin begins as soon as possible with our support.

We understand that your journey to clear and confident skin may come with unique questions and concerns. If you ever have a question that isn’t addressed in our FAQs or need further clarification on any aspect of your treatment, we’re here to assist you.

Our dedicated support team is ready to provide personalised assistance and guidance to ensure you have all the information you need. Whether it’s about your treatment plan, skincare, side effects, or any other aspect of your journey, we welcome your questions and are committed to providing the support you require.

You can reach out to us via email, our online contact form, or phone to discuss your specific questions and concerns. Your satisfaction and confidence in your treatment are our top priorities, and we’re here to help in any way we can.

While using acneclear, particularly with medications like Roaccutane (Accutane or Isotretinoin), it’s generally recommended to discontinue the use of over-the-counter acne products with active ingredients. This is because Isotretinoin is a highly effective treatment for moderate to severe acne and using additional topical acne products can lead to over-treatment and an increased risk of side effects.

Our healthcare providers will provide guidance on adjusting your skincare routine during your consultation to ensure that your treatment plan is optimised for effectiveness and minimal side effects. If you have specific products you’re unsure about, don’t hesitate to discuss them with our team for personalised recommendations.

We’re here to help you achieve clear and confident skin with a treatment plan that suits your individual needs and optimises the benefits of medications like Roaccutane (Accutane or Isotretinoin). If you have any questions or need further guidance on your skincare routine during treatment, please reach out to us.

Absolutely! At acneclear, we understand that your schedule may be busy, and we want to ensure that our services are as accessible and convenient as possible. That’s why we offer virtual consultations during both evenings and weekends.

Our healthcare providers are available to accommodate your needs, making it easier for you to receive the care and support you require. Whether you prefer evening appointments or weekend consultations, we’re here to provide you with the flexibility to fit your skincare journey into your lifestyle.

If you have specific scheduling preferences or need to book a virtual consultation during evenings or weekends, please don’t hesitate to reach out to our team, and we’ll work with you to find a suitable appointment time that aligns with your availability. Your journey to clear and confident skin should be as convenient as possible, and we’re here to make it happen.

The medication prescribed by acneclear, often referred to as Roaccutane (Accutane or Isotretinoin), is a powerful oral medication used to treat moderate to severe acne. It belongs to a class of drugs known as retinoids, and its mechanism of action is multifaceted.

Here’s how it works:

1. Reducing Sebum Production: Roaccutane decreases the production of sebum, the oily substance that can clog pores and contribute to acne breakouts. By reducing sebum production, it helps prevent new pimples from forming.
2. Preventing Clogged Pores: The medication helps to prevent the formation of comedones, which are the initial clogs in the hair follicles that lead to acne. This action reduces the development of whiteheads and blackheads.
3. Anti-Inflammatory Effect: Roaccutane has anti-inflammatory properties, which can reduce the redness and swelling associated with acne lesions, providing relief from painful and uncomfortable symptoms.
4. Normalising Skin Cell Shedding: The medication normalises the shedding of skin cells within hair follicles, preventing the formation of microcomedones, which can evolve into acne lesions.
5. Antibacterial Properties: Roaccutane also has some antibacterial effects, which can help reduce the presence of the bacteria P. acnes on the skin, a bacterium often associated with acne.

It’s important to note that Roaccutane is typically used when other treatments have not been effective, and it is prescribed under the guidance of a healthcare provider due to its potential side effects. Our experienced team at acneclear will closely monitor your progress to ensure the medication is working effectively and safely for you.

If you have specific questions about how the medication works or need further information about your treatment plan, please don’t hesitate to reach out to our team.